Questions And Answers
Q: What format do you accept my designs in?
A: We accept Adobe Illustrator (AI File), Photoshop (PS File), PNG, PDF. No jpegs the quality is not high enough. If you’re submitting illustrator files, send with no clipping masks and all text converted to outlines on a solid or negative background. Unsuitable artwork can be fixed for a fee.
Q: What types of art files do you accept for our designs?
A: All files must be at least 300 dpi. Before any work is carried out suitable artwork must be provided. No artwork will be used without customer approval.
Q: Do you have a minimum order?
A: We do not have a minimum on most designs. We offer multiple small business packages. They are great for basic 1-2 color designs. The more tee's you get, the better prices you will get.
Q: What is your average turnaround time?
A: On average, the turn around time is two weeks. Need it sooner? We will rush an order for you, please request a quote.
Q: Do I need to pay for my shirts now?
A: A 50% deposit is required. Once we order your shirts this deposit is non-refundable. The remaining 50% is due at delivery.
Q: Do you do Rush Orders?
A: YES! Get a Quote.
Q: Can I get 100 shirts with 2 separate designs?
A: YES! Just know- that is considered two orders of 50 shirts each. It is not the same pricing as one order of 100 pieces.
Q: Can I mix shirt colors in my order?
A: YES. You can do all sorts of different color tee's with your order as long as the ink stays the same. Should you decide to change your ink color, then there is a Ink Change Fee; $15 per screen, or per color.
Q: I am missing some shirts in my order. Now what?
A: Mistakes can happen. Call us and we will make it all good again. If we made an error during the printing processes and can’t replace your garment we’ll call you before delivery and let you know. If we made the mistake you won’t pay for it. If anything is wrong with your order call us. If you don’t call we can’t fix it. No reason to cry over spilt milk! Contact White Dog
Q: I want to print over the seams, how does that work?
A: Printing over the seams works best with discharge/vintage fashion printing. The inks are softer so less “damage” of the design can be expected. Understand anytime a print goes over a seam, there will be distress around the seam. The amount of distress is driven by the design itself. Call us, we go over the details with you.
Q: Can I supply my own garments?
A: Yes under certain conditions - although garments must be suitable for the decoration technique requested. Hey you read all this stuff you gonna say Hello to the Dog Now?
Q: Do you offer returns?
A: Custom orders cannot be returned. Once designs & samples are approved, decorated items are non-refundable. If you are dissatisfied with your order please contact us to discuss. Returns of online sale stock permitted provided item is unsoiled, unwashed and as new. Return postage not covered
A: We accept Adobe Illustrator (AI File), Photoshop (PS File), PNG, PDF. No jpegs the quality is not high enough. If you’re submitting illustrator files, send with no clipping masks and all text converted to outlines on a solid or negative background. Unsuitable artwork can be fixed for a fee.
Q: What types of art files do you accept for our designs?
A: All files must be at least 300 dpi. Before any work is carried out suitable artwork must be provided. No artwork will be used without customer approval.
Q: Do you have a minimum order?
A: We do not have a minimum on most designs. We offer multiple small business packages. They are great for basic 1-2 color designs. The more tee's you get, the better prices you will get.
Q: What is your average turnaround time?
A: On average, the turn around time is two weeks. Need it sooner? We will rush an order for you, please request a quote.
Q: Do I need to pay for my shirts now?
A: A 50% deposit is required. Once we order your shirts this deposit is non-refundable. The remaining 50% is due at delivery.
Q: Do you do Rush Orders?
A: YES! Get a Quote.
Q: Can I get 100 shirts with 2 separate designs?
A: YES! Just know- that is considered two orders of 50 shirts each. It is not the same pricing as one order of 100 pieces.
Q: Can I mix shirt colors in my order?
A: YES. You can do all sorts of different color tee's with your order as long as the ink stays the same. Should you decide to change your ink color, then there is a Ink Change Fee; $15 per screen, or per color.
Q: I am missing some shirts in my order. Now what?
A: Mistakes can happen. Call us and we will make it all good again. If we made an error during the printing processes and can’t replace your garment we’ll call you before delivery and let you know. If we made the mistake you won’t pay for it. If anything is wrong with your order call us. If you don’t call we can’t fix it. No reason to cry over spilt milk! Contact White Dog
Q: I want to print over the seams, how does that work?
A: Printing over the seams works best with discharge/vintage fashion printing. The inks are softer so less “damage” of the design can be expected. Understand anytime a print goes over a seam, there will be distress around the seam. The amount of distress is driven by the design itself. Call us, we go over the details with you.
Q: Can I supply my own garments?
A: Yes under certain conditions - although garments must be suitable for the decoration technique requested. Hey you read all this stuff you gonna say Hello to the Dog Now?
Q: Do you offer returns?
A: Custom orders cannot be returned. Once designs & samples are approved, decorated items are non-refundable. If you are dissatisfied with your order please contact us to discuss. Returns of online sale stock permitted provided item is unsoiled, unwashed and as new. Return postage not covered
